Policies and Benefits

Money-Back Guarantee

We welcome you to view our training course and see how comprehensive our training is. If you are not satisfied at that point, we will gladly refund your money. Refunds are only offered before an exam has been completed. Once an exam has been submitted, no refunds will be offered.

If our certificate is not accepted by your local clerk's office, please email us. We'll make a quick phone call and if we can't get your certificate accepted, we'll gladly give you a full refund. For refund requests, please contact our customer service. Please do not call the number on the certificate for refund requests. That line is for questions about gun safety and course completion verification. Refunds must be requested within 60 days of registration.

Certificate Printing

Our certificates are designed to print on a home computer immediately after completing the course. If, however, you are unable to print your certificate or do not own a printer, we will print and ship you a printed certificate for only the price of the envelope and shipping($5). Contact us for more information if you are interested in receiving a certificate.

Lifetime Membership

Once you have signed up for a course, you are entitled to a lifetime membership with VAGunTraining.com. Feel free to return to our website at any time to watch the training video of the course you completed.

Changes to these Policies

If our policies change, VirginiaGunTraining.com will notify all students by email.